Rob Eleveld is the CEO of Shiftboard, Inc., a leading provider of online and mobile scheduling. With 15 years of experience providing business software solutions, Rob has helped companies simplify process and performance management for a variety of clients and industries. Prior to joining Shiftboard, Rob was founder and Chief Executive Officer at Vykor, Inc., a supply chain software company for manufacturing companies. He also served as a sales executive at Onyx Software Corporation, providing enterprise solutions for customer relationship management (CRM). A former submarine officer in the United State Navy, Rob holds a Masters of Science in Manufacturing Engineering Systems and Masters of Business Administration from Stanford University, as well as a BA in Engineering Sciences from Dartmouth College. For more information, visit www.shiftboard.com .
Hundreds of varied companies, including EBay, rely on Expert Planet LLC to
address business inquiries that vary from product support to marketing. They
provide a high level of customer service, matching the right products and
services with the right people. Based in New York, Expert Planet is a product
support call center that goes beyond the typical order entry-type call center
by offering over 400 extremely knowledgeable, "expert" agents who work
remotely from their homes.
The Challenge
Expert Planet agents are located throughout the country. They pride
themselves on offering their workforce the flexibility to work from home
anytime, anywhere. But coordinating agents for a 24-hour schedule, 7 days a
week in an efficient and transparent way proved extremely challenging.
Managers found they were constantly running around, updating schedules and in
desperate need of... (more)
Rob Eleveld is the CEO of Shiftboard, Inc., a leading provider of online and mobile scheduling. With 15 years of experience providing business software solutions, Rob has helped companies simplify process and performance management for a variety of clients and industries. Prior to joining Shiftboard, Rob was founder and Chief Executive Officer at Vykor, Inc., a supply chain software company for manufacturing companies. He also served as a sales executive at Onyx Software Corporation, providing enterprise solutions for customer relationship management (CRM). A former submarine officer in the United State Navy, Rob holds a Masters of Science in Manufacturing Engineering Systems and Masters of Business Administration from Stanford University, as well as a BA in Engineering Sciences from Dartmouth College. For more information, visit www.shiftboard.com .
Sue Poremba
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Douglas Kim
